Business English language course workbook level 2
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PERSONAL INTRODUCTION § introduce oneself and company talk about responsibilities give job description «
MAKING A PHONE CALL 10 1 carry out a telephone conversation establish appointments by phone give details & express opinion
'3 AT THE OFFICE 14 describe office tell location of objects describe means of communication give instructions, complain about defects I
/1, CORRESPONDENCE ЯГ 18 read and understand business correspondence use appropriate language in business letters write letters, faxes, memos
^ REVIEW 1 22 REVIEW 1 · 1
[) MY COMPANY 28 describe hierarchy describe/present the company ask/answer questions about company
THE PEOPLE 32 describe abilities of people in the company carry out a job interview (as an interviewer) talk about one's career history and educational background ■ draft different types of resumes *
. . THE PRODUCTS 35 ( ask/answer questions about products describe characteristics of products hiqhlight advantages of products
THE CLIENTS 39 describe the company's clients describe the company's market segment
REVIEW 2 43 REVIEW 2
MEETINGS 49 establish objectives and draft the agenda of a meeting report on a situation
> SALES data шн 53 negotiate/persuade discuss sellina strateaies
PRODUCTION 58 describe operations describe production processes discuss production methods
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